Frequently Asked Questions

1. What products do you print?

We offer a range of custom printed and personalised clothing, including T-shirts, hoodies, sweatshirts, polo shirts, workwear, sportswear, jackets and more.

2. Can I create my own design?

Yes. Our online Design Maker allows you to create your own design, add text and graphics, upload artwork and preview your finished product before ordering.

3. Can I upload my own artwork or logo?

Yes. You can upload your own artwork, logo, photographs and other designs. We recommend using high-quality files for the best possible print result.

4. What file types can I upload?

We support common artwork formats such as PNG, JPG, SVG and PDF, depending on the product and printing method.

5. Can I see a mockup before ordering?

Yes. Our Design Maker provides a live preview so you can see how your design will look on your selected product before placing your order.

6. Can I print on different areas of a garment?

Yes, where supported. Available options may include the front, back, left chest, right chest and sleeves.

7. How is my price calculated?

Your price is calculated based on factors such as the product, quantity, size, colour, printing method and number of print locations. Your price is updated automatically as you customise your order.

8. Do you offer discounts for larger orders?

Yes. Quantity-based pricing may be available, meaning the price per item can decrease when you order larger quantities.

9. How long will my order take?

Production times vary depending on the product, quantity and printing method. Your estimated production time will be shown during the ordering process or confirmed with you.

10. How long does delivery take?

Once your order has been produced and dispatched, delivery will normally take approximately [X–X] working days, depending on the delivery service selected.

11. Can I order just one item?

Yes, where the selected product and printing method allow it. Minimum order quantities may vary depending on the product.

12. Can I order different sizes and colours?

Yes. Where available, you can select different sizes and colours when placing your order.

13. Can I change or cancel my order?

Contact us as soon as possible if you need to make a change or cancel your order. Because customised products may enter production quickly, changes or cancellations cannot always be guaranteed.

14. Can I return a personalised product?

Because personalised products are made specifically to your requirements, they generally cannot be returned simply because you have changed your mind. This does not affect your statutory rights if the product is faulty, damaged, incorrectly produced or otherwise does not meet applicable legal requirements.

15. Do you offer business and bulk orders?

Yes. We work with businesses, schools, sports teams, organisations and events. Contact us if you require a large order or regular supply of custom printed clothing.